Refund policy

MADE JUST FOR YOU
Every Kitty Vibe Club item is printed on demand, just for you, after you place your order. Because of this, we can't accept returns or exchanges for change of mind or wrong size. Please check the size guide on each product page before ordering.

DAMAGED, DEFECTIVE OR WRONG ITEMS
If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll make it right with a free replacement or a full refund. Just email us at iheartslopshop@gmail.com within 30 days of delivery with:
• Your order number
• A photo of the issue (and of the shipping label, if the package was damaged)
No need to send the item back unless we ask.

LOST PACKAGES
If tracking shows your package as delivered but you can't find it, or it seems stuck in transit, contact us and we'll work with the carrier to find it or send a replacement. Please double-check your shipping address at checkout: we can't cover orders sent to an incorrect address entered by the customer.

CANCELLATIONS
Because production starts quickly, orders can only be canceled within a few hours of being placed. Email us as soon as possible and we'll do our best.

DIGITAL AND CUSTOM PRODUCTS
Custom Kitty Videos and Custom Pet Portraits are made just for you and are non-refundable once delivered. If you're not happy with your custom piece, tell us and we'll work with you on revisions.

REFUNDS
Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to show up.

DISCOUNT CODES
Discount codes, including codes won in Kitty Packs, have no cash value and can't be refunded or exchanged.